Refund Policy
Last updated: September 1, 2026
We want you to be satisfied with Asserto. If something isn't working as expected, please contact us at [email protected] before requesting a refund — we'll do our best to resolve the issue first.
Free Plan
The Free plan has no expiry and requires no payment method, so there is no charge to refund. Paid billing begins only after an authorized organization owner or billing admin confirms a paid plan in secure checkout.
Subscription Plans
Subscription payments are non-refundable once a billing period has started, with the following exceptions:
- First payment within 7 days: If you subscribed and have not used the Service (zero test runs executed), you may request a full refund within 7 days of the first charge.
- Service outage: If the Service experiences significant downtime (more than 24 consecutive hours) directly attributable to our infrastructure, you are eligible for a prorated credit for the affected period.
- Duplicate charge: If you were charged more than once for the same subscription period due to a billing error, the duplicate charge will be fully refunded.
Cancelling a subscription stops future renewals. You retain access to your paid plan until the end of the current billing period. No partial refunds are issued for unused days in a billing period.
Annual Plans
Annual subscriptions may be refunded on a prorated basis within the first 30 days of purchase if the Service does not meet your requirements. After 30 days, annual plans are non-refundable. You may cancel to prevent auto-renewal at any time.
Usage add-ons
One-time hosted-browser or API-request add-ons are non-refundable once capacity has been granted to the organization. If an add-on was granted in error because of a technical issue on our side, contact support and we will review the transaction.
Seat Changes
Adding seats is prorated to the end of the current billing cycle. Removing seats takes effect at the start of the next billing period — no refund is issued for the current period.
How to Request a Refund
Email [email protected] with:
- Your account email and organization name
- The date of the charge
- The reason for your request
We aim to respond within 2 business days. Approved refunds are returned to the original payment method through Stripe; the time they appear depends on your bank or card issuer.
Contact
Billing questions: [email protected]